Orders after 12 midday on Wednesday 31st March will be processed on Tuesday 6th April and delivered Wednesday 7th April due to Easter Bank Holiday.

Frequently Asked Questions

SmartMeds is operated by Henrietta Adu & Sons limited trading as Burwash Pharmacy on behalf of SmartMeds.


SmartMeds is registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council. The pharmacy is registered with the General Pharmaceutical Council with number 1107887.

Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy? Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler.

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

We do not currently accept existing NHS or private prescriptions. We offer a free consultation service which is reviewed by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Yes, we only use plain, discreet packaging without any branding or labels.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

When you pay by credit/debit card, payments will be shown on your statement under the name SmartMeds
We accept all major credit cards excluding American Express.

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

Contact your GP or SmartMeds if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.

We deliver selected prescriptions medicines and selected non prescriptions medicines to most countries provided that the medicine is licensed and delivery is permitted.

Yes provided that the medicine is licensed for use by the FDA.

What are your delivery times to Scottish Highland or the Channel Islands? Delivery to remote Scottish Highlands & British Isles may not be guaranteed and may take longer than 1 day (more info).

SmartMeds has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to hello@Smartmeds.co.uk. Anyone unhappy with the response that SmartMeds has made to a formal written complaint should contact the General Pharmaceutical Council.

SmartMeds operates using remote and face to face prescribing. For conditions where we can safely diagnose without a physical examination or face-to-face consultation, SmartMeds is able to offer safe and effective treatments.

If you cannot find the treatment you are looking for or for more urgent needs it is best to contact your GP or urgent care services. For a full list of NHS contacts visit NHS Services information

0121 369 9000

Have a question? call us now


Need support? Drop us an email

Mon – Fri 09:00 – 18:00

Saturday 09:00 – 13:00

Sunday Closed

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